Privacy Notice for Sunny Reviews

Last Updated: 21 April 2026

This Privacy Notice explains how Sunny Reviews ("we," "us," or "our") collects, uses, stores, and shares ("processes") your personal information when you use our services ("Services"). This includes when you visit our website at https://sunnyreviews.com.au, access any related websites, or interact with our Services in any other way. Sunny Reviews provides a reputation management platform designed to help businesses enhance their online presence and strengthen customer trust.

Our Services include Automated Review Requests, where we send professional text and email invitations to customers encouraging them to leave feedback on Google, social media, or other prominent review sites. We use carefully designed messaging and timing strategies to help you gather authentic reviews efficiently. Through Reputation Monitoring & Insights, we track reviews and mentions across multiple platforms and provide real-time dashboards and alerts, helping you manage your brand proactively. We also offer Professional Review Responses, where our team can reply to reviews on your behalf, thanking positive reviewers and addressing concerns from negative ones. Additionally, we can transform top reviews into social media content, highlight reels, and website widgets, allowing you to showcase your quality service to potential customers. Our platform also integrates with your CRM, Google Business Profile, and social media accounts for streamlined automation and centralised management of customer feedback.

We may also provide website design, website hosting, website maintenance, and website enquiry form services for our clients. Where we build, host, or manage websites, personal information may also be collected through those websites as described in this Privacy Notice.

We may also interact with you in other ways, including sales, marketing, or events. If you have questions or concerns, reading this Privacy Notice will clarify your rights and choices regarding your information. We are responsible for decisions about how your personal data is processed. If you do not agree with our practices, please refrain from using our Services. For any inquiries, contact us at [email protected].

1. Information We Collect

We collect information you provide to us voluntarily and information collected automatically when you use our Services.

Personal Information You Provide: Depending on your interactions with us, we may collect:

• Names
• Phone numbers
• Email addresses
• Mailing addresses
• Debit or credit card information
• Billing addresses
• Contact or authentication data
• Contact preferences
• Your customers’ contact information via direct upload or through an integration

We may also collect sensitive personal information where allowed by law or with your consent. Payment information is securely processed through Stripe (https://stripe.com/privacy). All information provided must be accurate and updated when necessary.

Automatically Collected Information: When you use our Services, we may automatically gather information such as IP address, browser type, device details, operating system, language settings, referring URLs, usage patterns, and location data if permitted. Cookies and similar technologies are also used to enhance functionality and provide analytics.

Information From Other Sources: To improve our Services and provide relevant marketing or offers, we may collect information from public databases, marketing partners, and other sources, including job titles, mailing addresses, email addresses, phone numbers, social media profiles, and behavioral data.

1A. Website Data Collection

In addition to our review services, we may collect personal information through websites that we design, host, or maintain for our clients. This may include information submitted through contact forms, quote requests, booking forms, call-to-action forms, or other enquiry features on client websites. This information is typically collected on behalf of the business owner and may be forwarded directly to the client by email, SMS, CRM, or other connected systems. While we facilitate the collection and transmission of this data as part of our Services, the client remains responsible for how this information is used, stored, managed, and responded to after it is received.

2. How We Use Your Information

Your personal information may be used for purposes including: account creation and authentication, responding to inquiries, sending administrative updates, requesting customer feedback, delivering marketing communications (if you consent), protecting and improving our Services, analyzing trends, complying with legal obligations, forwarding website enquiries to our clients, and operating website forms, automation systems, hosting, and related functionality.

3. Legal Basis

We process your personal information under a legitimate reason allowed by Australian privacy law, such as providing Services, fulfilling contracts, obtaining consent, protecting our interests, or complying with legal obligations. Sensitive personal information is only collected with your consent or as permitted by law.

This Privacy Notice is intended to comply with applicable privacy laws, including the Privacy Act 1988 (Cth), where relevant.

4. Sharing Your Information

We may share your personal information with trusted service providers who perform functions on our behalf. These providers are contractually bound to protect your information and use it only as instructed. We may also share information in cases such as business transfers, mergers, acquisitions, with partners to deliver services, or when legally required. Service providers may include cloud services, data analytics, payment processors, hosting providers, CRM systems, communication providers, integration tools, and marketing tools.

4A. Client Responsibilities & Consent

Sunny Reviews acts as a service provider that facilitates communication between businesses and their customers. Our clients are solely responsible for ensuring they have obtained all necessary consents and permissions from their customers before submitting personal information into our system or initiating review requests via SMS, email, or other communication methods. Our clients are also responsible for ensuring that personal information collected through their websites, forms, or business systems has been collected lawfully and used in compliance with all applicable laws and regulations. We do not control how our clients collect customer data and are not responsible for any misuse, unauthorised collection, or unlawful processing of personal information by our clients outside of our platform or Services.

4B. Third-Party Services & Platforms

We rely on trusted third-party platforms and service providers to deliver our Services. These may include website hosting providers, CRM systems, SMS and email delivery platforms, payment processors, analytics tools, integrations, cloud storage providers, website builders, and other software tools. Personal information may be processed, stored, or transmitted through these third-party systems as part of delivering our Services. While we take reasonable steps to work with reputable providers, we do not control these third parties and are not responsible for their independent privacy practices, outages, data handling, or security measures.

5. Cookies and Tracking

We use cookies and similar tools to support functionality, measure performance, and improve Services. Some analytics, including Google Analytics, help us understand usage patterns and refine the user experience. Client websites we build or manage may also use cookies, analytics tools, tracking pixels, or similar technologies for performance, functionality, and marketing-related measurement. You may manage cookies through your browser settings, but disabling them may affect some features.

6. AI-Powered Tools

Some of our Services use AI-powered features to assist with tasks such as generating automated responses or insights. Personal data processed through AI tools is handled in accordance with this Privacy Notice. You can disable AI features in your account settings where that option is available.

7. Data Retention

We retain your personal information only as long as necessary to provide our Services, fulfil contractual obligations, resolve disputes, enforce our agreements, or meet legal requirements. When no longer needed, data is securely deleted, de-identified, or anonymized where reasonably practicable.

8. Security

We implement reasonable organizational and technical measures to protect your personal information. However, no method of transmission over the internet, website platform, CRM, or electronic storage system is entirely secure, and we cannot guarantee absolute security. Information transmitted through our Services is at your own risk.

8A. Limitation of Liability (Privacy)

To the fullest extent permitted by law, Sunny Reviews is not liable for any loss, damage, claim, or breach of personal information arising from actions outside of our reasonable control. This includes, but is not limited to, breaches caused by third-party platforms, hosting providers, integrations, domain providers, email or SMS providers, payment processors, website software, or the actions or omissions of our clients. We are also not responsible for how personal information is handled by clients once it has been collected, forwarded, or transmitted through our Services.

9. Minors

We do not knowingly collect personal information from anyone under 18. Accounts found to belong to minors will be deactivated, and data will be removed promptly where reasonably possible.

10. Your Rights

Under Australian law, you may request access to your personal information, correct inaccuracies, request deletion, withdraw consent where applicable, or opt out of marketing communications. To exercise these rights, contact us at [email protected].

11. Do-Not-Track

Currently, we do not respond to browser Do-Not-Track signals.

12. Sensitive Information

Sensitive personal information is only collected with consent or where legally permitted. You can limit the use or disclosure of sensitive information where applicable. Additional information may also be collected during customer support interactions, surveys, or when using our Services.

13. Mobile Data

Mobile numbers provided for SMS communications are collected only with opt-in consent where required. Data is not sold or shared for third-party marketing. Users can opt out anytime by replying “STOP” where supported.

14. Updates

This Privacy Notice may be updated periodically to reflect changes to our practices, Services, or legal requirements. The updated date will be reflected at the top of this page.

15. Contact

For any questions, email [email protected] or visit https://sunnyreviews.com.au.

16. Access, Correction, or Deletion

You may request access, correction, or deletion of your personal information, or withdraw consent where applicable, by emailing [email protected].